Privacy Policy

1. Introduction

Kenroz (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our websites, applications, and services (collectively, the “Services”). By using the Services, you agree to this Policy.

2. Information We Collect

• Personal information you provide: such as your name, email, phone, billing info, or account details when signing up, contacting support, or making a purchase.
• Usage data: including IP address, device info, browser type, pages visited, actions taken, and time spent.
• Cookies and similar technologies: to remember preferences, measure engagement, and improve performance.

3. How We Use Information

• Provide, operate, and maintain the Services.
• Process payments, subscriptions, and transactions.
• Respond to inquiries and provide customer support.
• Improve, personalize, and expand the Services.
• Detect, prevent, and address technical issues or abuse.
• Comply with legal obligations and enforce terms.

4. Legal Bases for Processing

We process personal data under the following bases (where applicable):

• Performance of a contract (to deliver Services).
• Consent (e.g., marketing communications).
• Legitimate interests (e.g., service improvement, security).
• Legal obligations (e.g., tax, regulatory compliance).

5. Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Trusted vendors, partners, and service providers who support our operations.
• Authorities, regulators, or law enforcement if required by law or to protect rights and safety.
• In case of merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to enable essential functions, analyze usage, and improve user experience. You can manage cookie preferences in your browser settings. Some features may not function properly without cookies.

7. Data Retention

We retain personal data as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. When no longer needed, we securely delete or anonymize data.

8. International Data Transfers

As a global service provider, we may process and store information outside your country of residence. We implement safeguards (e.g., standard contractual clauses) to ensure your data receives adequate protection.

9. Your Rights

Depending on your location, you may have rights such as:

• Access, correct, or delete your personal data.
• Object to or restrict processing of your data.
• Withdraw consent at any time for processing based on consent.
• Request portability of your data to another provider.
• Lodge a complaint with a supervisory authority if you believe your rights are violated.

10. Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute protection.

11. Children’s Privacy

Our Services are not directed to individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children. If we learn we have collected data from a child, we will delete it promptly.

12. Third-Party Links & Services

The Services may contain links to or integrate with third-party websites, apps, or services. We are not responsible for the privacy practices of third parties. We encourage you to review their policies.

13. Changes to this Privacy Policy

We may update this Policy periodically. Updates will be posted on this page with a revised “Last updated” date. Material changes may also be communicated by email or in-app notification, where required by law.